Front Desk Agent 3 to 11 Position

3 weeks ago


Omaha, Nebraska, United States Extended Stay America Omaha West Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Extended Stay America Omaha West. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Register guests and process room reservations in a timely and efficient manner.
  • Provide accurate and friendly service to guests, responding to their inquiries and resolving any issues that may arise.
  • Handle check-ins and check-outs, ensuring that all necessary information is collected and processed correctly.
  • Operate the front desk computer system, managing room assignments, and handling guest requests.
  • Maintain a clean and organized work area, adhering to hotel standards and policies.
Requirements
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic knowledge of Microsoft Office suite and ability to learn hotel software systems.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive 401(k) retirement plan.
  • A fun and dynamic work environment, with opportunities for professional growth and development.


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