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Customer Service Representative

2 months ago


Louisville, Kentucky, United States Fifth Third Full time

Transform Banking with Excellence

We're seeking a talented individual to join our team at Fifth Third Bank. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Provide top-notch customer service, ensuring seamless interactions and resolving issues efficiently.
  • Develop deep relationships with customers, understanding their needs and preferences to offer tailored solutions.
  • Collaborate with colleagues to maintain a positive and inclusive work environment, upholding the bank's core values.
  • Stay up-to-date on retail policies and procedures, exercising sound judgment in decision-making and problem resolution.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to interact comfortably with customers and colleagues.
  • Strong problem-solving and analytical skills, with a focus on delivering results and driving business growth.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility in scheduling, with a willingness to adapt to changing business needs.

Fifth Third Bank is an Equal Opportunity Employer