Finance Customer Support Representative
2 weeks ago
Job Title: Customer Service Assistant, Finance
Company: Cmacgm Group
Location: Not specified
Job Grade: Not specified
Role Overview:
The Customer Service Assistant in the Finance department will act as the main point of contact for clients regarding the logistical handling of military cargo under a specific bill of lading.
Key Responsibilities:
- Serve as the primary liaison for customers concerning the operational management of military freight.
- Deliver accurate and timely rate information to clients.
- Address customer inquiries related to tariffs, shipment status, freight costs, and additional services.
- Identify potential sales opportunities and communicate them to management or the sales team as instructed.
- Effectively resolve customer complaints and dissatisfaction.
Qualifications:
- High school diploma or equivalent is required.
- A minimum of 2 years of experience in customer service is necessary.
- Proficiency in Microsoft Office applications is essential.
- Flexibility to work shifts between 7 a.m. and 7 p.m. is required.
Preferred Skills and Experience:
- A bachelor’s degree or some college coursework is preferred.
- Experience in the logistics or transportation sector is advantageous.
- Experience working in a collaborative environment and familiarity with quality management tools is preferred.
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