Customer Service Representative

4 weeks ago


West Jordan, Utah, United States City of West Jordan Full time
Job Summary

We are seeking a highly skilled and customer-focused Passport Agent and Customer Service Representative to join our team at the City of West Jordan.

The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to citizens and visitors, responding to inquiries and resolving issues in a professional and courteous manner.
  • Coordinate passport acceptance services, including taking passport photos, processing applications, and tracking applications.
  • Process payments and reconcile receipts, ensuring accuracy and attention to detail.
  • Perform administrative support duties, including data entry, filing, and other tasks as assigned.
  • Stay informed of changes to the passport acceptance process and share updates with other passport agents.

Requirements:

  • High school diploma or equivalent required.
  • One year of customer service or office support experience preferred.
  • Valid Utah Driver's License required.
  • Ability to pass U.S. State Department regulations and become certified as a passport agent within two weeks of hire.

Working Conditions:

Work in a standard office environment, with regular hours and occasional evening and Saturday shifts.

Ability to work effectively in a team environment and maintain a positive, professional attitude in a fast-paced setting.



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