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Client Care Specialist
2 months ago
We are seeking a highly skilled and compassionate Veterinary Client Service Representative to join our team at Thrive Pet Healthcare. As a key member of our client care team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.
Key Responsibilities- Greet clients and their pets, providing a warm and welcoming atmosphere.
- Show empathy and understanding for every client and pet, every day.
- Communicate effectively with clients via phone, email, and in-person, actively listening to their concerns and providing solutions.
- Schedule appointments, maintain accurate client records, and process client payments.
- Utilize our computer information system to accurately enter client/patient information, record patient history, and update medical records.
- Prepare invoices and process payments.
At Thrive Pet Healthcare, we are committed to providing high-quality medical care and exceptional customer service to our clients and their pets. Our team is dedicated to creating a positive and supportive work environment that values work-life balance and provides opportunities for growth and development.
Benefits- Competitive pay and benefits package.
- 401(k) with employer match.
- Mental health resources and support.
- Paid parental leave and pet adoption assistance.
- Employer-sponsored childcare and elder care.
- Personalized career development opportunities and training.
- Pet perks and veterinary service discounts.
We believe that supporting our people is the key to helping pets thrive. At Thrive Pet Healthcare, we are committed to creating a culture where everyone can be heard, respected, and valued. We pledge to build an inclusive environment that supports, encourages, and celebrates the diverse voices of our teams and the communities we serve.
