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Guest Services Representative
2 months ago
Position Summary:
At Blink Fitness, we refer to this role as a Moodlifter. However, for clarity, we will use the familiar title of Front Desk Associate. Moodlifters are the first point of contact for our members, greeting each individual with warmth and enthusiasm, and fostering a sense of community within the gym.
Key Responsibilities:
1. Welcome every member and guest with a friendly demeanor and a smile.
2. Conduct tours for prospective members, aiming to encourage them to join our fitness community.
3. Answer incoming calls with professionalism and energy.
4. Implement all opening and closing procedures to maintain smooth club operations.
5. Address member inquiries and concerns promptly and effectively.
6. Contribute to the upkeep of a clean and organized gym environment, which may involve physical tasks such as bending and lifting.
7. Assist in scheduling introductory sessions with Blink Personal Trainers for new members.
8. Maintain consistent and punctual attendance.
9. Adhere to all company policies and procedures.
Required Qualifications:
- A positive, energetic, and approachable personality.
- Strong verbal and written communication abilities.
- Capability to lift and maneuver gym equipment weighing between 15-20 lbs regularly and up to 45 lbs occasionally.
- Ability to remain stationed at the front desk for extended periods.
- Exceptional customer service skills.
- Diligent, capable of managing multiple tasks and resolving issues effectively.
- A genuine passion for the Blink Fitness brand.
Compensation and Benefits:
- Complimentary Blink Membership.
- Additional benefits available.
Company Overview:
Established in 2011 by former Equinox executives, Blink Fitness is a premium, value-oriented fitness brand with over 100 locations across New York, New Jersey, Pennsylvania, and California. Our philosophy emphasizes the importance of mood over muscle, celebrating the uplifting emotions associated with exercise, beyond just physical fitness. We are a dedicated team with an entrepreneurial mindset, committed to delivering exceptional service.
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