Guest Service Representative

4 hours ago


Chicago, Illinois, United States The Rose Hotel by Hilton Full time
Job Title: Guest Service Representative

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at The Rose Hotel by Hilton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Guest Check-In/Check-Out: Greet and welcome guests, complete check-in procedures, and ensure a smooth check-out process.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide timely and accurate information to ensure guest satisfaction.
  • Cash Handling: Process transactions, manage cash and credit transactions, and maintain accurate records.
  • Communication: Answer phone calls, respond to guest messages, and maintain effective communication with team members and management.
Requirements:
  • Education: High School Diploma or equivalent required.
  • Experience: Previous customer service or hotel experience preferred.
  • Skills: Excellent communication and customer service skills, good organizational and prioritization skills, and prior computer experience using Windows-based software.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team Environment: A dynamic and supportive team environment.


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