Patient Service Representative

1 month ago

Brighton, United States Charles River Community Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Charles River Community Health. As a key member of our Customer Service Department, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Provide professional and empathetic interactions with patients, families, and staff to create a welcoming and safe environment.
  • Greet and welcome patients, respond to inquiries, and resolve issues in a timely and efficient manner.
  • Assist with scheduling appointments, managing patient records, and maintaining accurate billing and payment information.
  • Collaborate with medical, dental, and behavioral health teams to ensure seamless patient care and communication.
  • Develop and maintain strong relationships with patients, families, and community partners to promote health equity and reduce disparities.
  • Stay up-to-date on medical insurance plans, billing procedures, and regulatory requirements to ensure compliance and accuracy.
  • Participate in ongoing training and professional development to enhance skills and knowledge in customer service, communication, and healthcare administration.
Requirements
  • At least 3 years of experience in healthcare, customer service, or a related field.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.
  • Familiarity with electronic medical records, registration, and scheduling systems.
  • Strong commitment to promoting diversity, equity, and inclusion, and reducing health disparities.
  • Ability to work in a bilingual or multilingual environment, with a preference for English/Spanish or English/Portuguese.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and short-term disability insurance.
  • A generous paid time off policy and flexible scheduling options.
  • Professional development opportunities and ongoing training to enhance skills and knowledge.
  • A collaborative and supportive work environment that values diversity, equity, and inclusion.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and promoting health equity, we encourage you to apply for this exciting opportunity.

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