Patient Service Representative
1 week ago
Patient Service Representative - Part-TimeCLASSIFICATION/STATUS: Non exempt, Part-TimeIMMEDIATE SUPERVISOR: Lead Patient Service RepresentativeSUPERVISORY RESPONSIBILITIES: NonePAY RANGE: Band 1 ($19 - $25/hour)WHO YOU ARE:YOUR ROLE & IMPACTThe mission of Charles River Community Health (CRCH)is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.The Patient Service Representative, under the supervision of the Lead Patient Service Representative, will assist in the day-to-day operations and planning of the Customer Service Department, enhance customer service experience and engagement, and facilitate patient services across all clinical departments. Also, to ensure excellent service standards, the Patient Service Representative will respond efficiently to customer inquiries and maintain a high level of customer satisfaction.YOUR RESPONSIBILITIES Ensure that all interactions between Administration, Customer Service operations, and patients are professional, helpful, provides empathy and creates an atmosphere of CRCH being a safe place and welcoming place for all community members that enter, call, or seek our services, as a member of the Community Support Service Team. Greet and welcome patients and visitors to the health center. Provide consistently positive customer service. Become crossed trained to cover all department needs within 3 months of hire, including check-out. Work closely with medical, dental, behavioral health, and vision providers, nurses and medical assistants to inform patients about delays and waiting times. Ensure all patient requests for appointments are responded to in a timely manner, including from the patient portal, voice mails left, calls picked up, and walk-ins. Listen to customer's feedback and resolve any issues or conflicts. Collaborate with the Health Benefits Department and follow up with their booking guidelines to help patients who are inactive and ensure that HB workflows are followed appropriately. Collaborate and work closely with in-house call center. Ensure that the patient has an approved plan in place before/or at the time of the visit. Schedule patients for medical, vision, and dental appointments. Informs all patients of necessary payments prior to appointment and collects payment before services are provided. When working in Vision, confirms the extent of insurance coverage with the vision insurance plans prior to the visit and advises patients about coverage and financial responsibility (of the patient). Generate appropriate paperwork to ensure billing for services. Be flexible and available to cover staffing needs across the health center when other staff are not available as assigned by Lead Patient Service Representative or designee. Capacity and willingness to collaborate across all departments, creating strategic solutions for both colleagues and patients. Maintain a positive work environment. All other duties, tasks, and responsibilities assigned/approved by Lead Patient Service Representative or designee.YOUR QUALIFICATIONS, COMPETENCIES, TRAITS At least 3 years of health care experience, customer service experience and in/outpatient clinical setting. Models exceptional customer service for staff; ability to show each and every patient they matter, and their needs are important. Must have the ability to show and have empathy and humility. Ability to problem solve in the moment, tackle a problem, and then go back and debrief with Lead Patient Service Representative. Familiar with Outlook, Electronic Medical Programs, registration and scheduling systems. Accurate and responsible when dealing with co-payments, deductibles and other payment transactions. Experience in diverse culture preferred with strong commitment to promoting Diversity Equity and Inclusion and reducing inequities. Ability to learn and keep up to date of all medical insurances. Must be willing to work at both locations when needed (Brighton and Waltham). Must be willing to train throughout ALL departments. Cross departmental coverage as needed. Preferred Bilingual English/Spanish or English/Portuguese.WHO WE ARE & WHAT WE DO Charles River Community Health's mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.OUR PROMISEIf you are passionate about providing customer service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Patient Service Representative rewarding and impactful You will also find a partner in your career path goals and trajectoryOUR BENEFITS & PERKSMedical & Dental InsuranceShort & Long-term Disability InsuranceGenerous Paid Time OffFlexible Spending AccountEmployee Assistance ProgramTickets at WorkHealth Reimbursement ArrangementTravel ReimbursementProfessional Development OpportunitiesSolid track record of developing and promoting employees internallyCharles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.
-
Patient Service Representative
2 weeks ago
Brighton, United States Charles River Community Health Full timePatient Service Representative - Full-timeCLASSIFICATION/STATUS: Non-Exempt, Full-time, PermanentIMMEDIATE SUPERVISOR: Lead Patient Service RepresentativeSUPERVISORY RESPONSIBILITIES: NonePAY RANGE: Band 1 ($19 - $25/hour)WHO YOU ARE:YOUR ROLE & IMPACTThe mission of Charles River Community Health (CRCH)is to partner with individuals and families so they can...
-
Patient Service Representative
6 days ago
Brighton, United States Charles River Community Health Full timePatient Service Representative - Full-timeCLASSIFICATION/STATUS: Non-Exempt, Full-time, Permanent IMMEDIATE SUPERVISOR: Lead Patient Service Representative SUPERVISORY RESPONSIBILITIES: None PAY RANGE: Band 1 ($19 - $25/hour) WHO YOU ARE:YOUR ROLE & IMPACT The mission of Charles River Community Health (CRCH)is to partner with individuals and families so they...
-
Patient Service Representative
1 week ago
Brighton, United States Mass General Brigham Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth registration process.Key ResponsibilitiesCoordinate patient registration, scheduling, and insurance verificationProvide...
-
Patient Service Representative
2 weeks ago
Brighton, United States Charles River Community Health Full timeJob Title: Patient Service RepresentativeJoin Charles River Community Health as a Patient Service Representative and play a vital role in delivering exceptional customer service to our patients. As a key member of our team, you will be responsible for ensuring that all interactions between Administration, Customer Service operations, and patients are...
-
Patient Service Representative
3 weeks ago
Brighton, Colorado, United States SCL Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at SCL Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesGreets patients,...
-
Patient Service Representative
3 weeks ago
Brighton, Colorado, United States Intermountain Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Intermountain Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesGreets...
-
Patient Service Representative
2 weeks ago
Brighton, United States Charles River Community Health Full timeJob Title: Patient Service RepresentativeAt Charles River Community Health, we are seeking a highly skilled and compassionate Patient Service Representative to join our team. As a key member of our Customer Service Department, you will play a vital role in ensuring that our patients receive exceptional care and service.Responsibilities:Provide professional...
-
Patient Service Representative
4 weeks ago
Brighton, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full timePrimary Location:Shift:Schedule:Bonus:SummaryOversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of patients and verifying the individual's insurance...
-
Radiology Patient Service Representative
2 weeks ago
Brighton, Michigan, United States Trinity Health Full timeJob Title: Radiology Patient Service RepresentativeAt Trinity Health, we are committed to providing exceptional patient care and service. As a Radiology Patient Service Representative, you will play a vital role in ensuring that our patients receive the best possible experience.Job Summary:We are seeking a highly organized and detail-oriented individual to...
-
Patient Service Representative
1 month ago
Brighton, Michigan, United States Trinity Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Trinity Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our healthcare services by providing exceptional patient care and administrative support.Key ResponsibilitiesInterview patients...
-
Patient Service Representative
4 weeks ago
Brighton, United States Mass General Brigham Full timeDescription: Primary Location: Shift: Schedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of patients and verifying...
-
Patient Service Representative
4 weeks ago
Brighton, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full timePrimary Location: Shift: Schedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of patients and verifying the individual's...
-
Patient Service Representative
4 weeks ago
Brighton, United States Mass General Brigham Full timeDescription: Primary Location: Shift: Schedule: Bonus:Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of patients and verifying the...
-
Patient Service Representative
2 weeks ago
Brighton, United States Charles River Community Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Charles River Community Health. As a key member of our Customer Service Department, you will play a vital role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesProvide professional and empathetic support to...
-
Patient Service Representative
3 weeks ago
Brighton, United States Charles River Community Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Charles River Community Health. As a key member of our Customer Service Department, you will play a vital role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesProvide professional and empathetic interactions...
-
Patient Service Representative
1 month ago
Brighton, United States Charles River Community Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Charles River Community Health. As a key member of our Customer Service Department, you will play a vital role in ensuring that our patients receive exceptional care and service.Key ResponsibilitiesProvide professional and empathetic interactions...
-
Patient Service Representative
1 week ago
Brighton, United States Charles River Community Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Charles River Community Health. As a key member of our Customer Service Department, you will play a vital role in ensuring that our patients receive exceptional care and service.As a Patient Service Representative, you will be responsible for...
-
Radiology Patient Service Representative
4 weeks ago
Brighton, Michigan, United States Trinity Health Full timeJob SummaryWe are seeking a skilled Radiology Patient Service Representative to join our team at Trinity Health. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our radiology department.Key ResponsibilitiesInterview patients and gather information to ensure accurate and timely claims submissionInterpret...
-
Radiology Patient Service Representative
5 days ago
Brighton, Michigan, United States Trinity Health Full timeJob Summary:As a Radiology Patient Service Representative at Trinity Health, you will play a vital role in ensuring the smooth operation of our radiology department. Your primary responsibility will be to provide exceptional patient service, ensuring that patients receive accurate and timely information about their care. Key Responsibilities:Interview...
-
Radiology Patient Service Representative
1 month ago
Brighton, Michigan, United States Trinity Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Radiology Patient Service Representative to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for ensuring seamless patient access and registration processes, while providing exceptional customer service and support.Key ResponsibilitiesInterview...
