Luxury Sales Associate

2 weeks ago


Aventura, Florida, United States Dolce & Gabbana S.r.l. Full time

About Dolce & Gabbana S.r.l.

Dolce & Gabbana, a renowned leader in the world of luxury fashion, is seeking an exceptional Client Advisor to join our team at our boutique in Aventura Mall. As a Client Advisor, you will play a crucial role in creating an exceptional client experience by advising clients in making purchases that satisfy their needs, desires, personal style, and lifestyle.

Key Responsibilities:

  • Engage with clients per the Dolce & Gabbana selling and service standards
  • Achieve and exceed sales goals and key retail KPIs (Appointments, Consignments, UPT, Data Capture and Enrichment, Repurchase Rate, etc.)
  • Develop and foster long-lasting client relationships through engaging conversation and active clientele management
  • Drive business and sales goals by proactively reaching out to existing clients and developing new clients, not solely related to product
  • Maintain company merchandise presentation standards
  • Develop and maintain product knowledge
  • Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and to exceed client expectations
  • Support in inventory preparation and execution
  • Partner with all employees in the store to maintain a collaborative work environment

Requirements:

  • Previous experience in luxury retail
  • Proven track record of successful sales generation, building, and developing client relations
  • Results-driven and customer-focused
  • Strong communication skills (verbal, in person, via email, SMS, etc.)
  • Strong attention to detail
  • Proficient computer knowledge (MS Word, Excel, and Outlook)
  • Experience with CRM and POS systems


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