Luxury Sales Associate
2 weeks ago
About Dolce & Gabbana S.r.l.
Dolce & Gabbana, a renowned leader in the world of luxury fashion, is seeking an exceptional Client Advisor to join our team at our boutique in Aventura Mall. As a Client Advisor, you will play a crucial role in creating an exceptional client experience by advising clients in making purchases that satisfy their needs, desires, personal style, and lifestyle.
Key Responsibilities:
- Engage with clients per the Dolce & Gabbana selling and service standards
- Achieve and exceed sales goals and key retail KPIs (Appointments, Consignments, UPT, Data Capture and Enrichment, Repurchase Rate, etc.)
- Develop and foster long-lasting client relationships through engaging conversation and active clientele management
- Drive business and sales goals by proactively reaching out to existing clients and developing new clients, not solely related to product
- Maintain company merchandise presentation standards
- Develop and maintain product knowledge
- Review and analyze personal KPI achievement, actively proposing adjustments to sales approach to drive these KPIs and to exceed client expectations
- Support in inventory preparation and execution
- Partner with all employees in the store to maintain a collaborative work environment
Requirements:
- Previous experience in luxury retail
- Proven track record of successful sales generation, building, and developing client relations
- Results-driven and customer-focused
- Strong communication skills (verbal, in person, via email, SMS, etc.)
- Strong attention to detail
- Proficient computer knowledge (MS Word, Excel, and Outlook)
- Experience with CRM and POS systems
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