Experience Manager, Tea Around Town

6 days ago


Washington, United States TopView Group Full time
Job Summary

TopView Group is seeking an experienced Operations Supervisor to join our team in NYC. As a key member of our operations team, you will be responsible for coordinating daily schedules, ensuring appropriate coverage for staff, and facilitating ticket scanning and customer boarding.

Responsibilities
  • Coordinate daily schedules and ensure appropriate coverage for staff.
  • Coordinate and confirm daily catering orders.
  • Communicate the food predictions to the caterer Monday/Wednesday/Friday.
  • Ensure all materials needed for the day are sent with the Tea Bus operation.
  • Provide relief where needed amongst staff.
  • Maneuver to assist cover any call outs.
  • Facilitate ticket scanning and customer boarding.
  • Coaching and training as needed.
  • Report any inventory/bus needs.
  • Communicate daily operations in comprehensive reports.
  • Maintain a level of high standards to ensure a "WOW" experience.

Requirements
  • 1 year previous leadership experience in the restaurant industry.
  • Ability to work Fridays, Saturdays, and Sundays weekly during a 9 hour shift between 8:00am - 9:30pm.
  • Strong time management skills to prioritize tasks effectively.
  • Excellent customer service skills to provide a positive dining experience for guests.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Knowledge of culinary terminology and food preparation techniques is beneficial.

Benefits
  • Health Insurance, Vision Insurance, Dental Insurance.
  • PTO.


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