Transaction Support Coordinator

3 weeks ago

Desert Hot Springs, California, United States Berry Global Inc Full time

About Berry Global Inc.

At Berry Global Inc., we believe in harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 250 global locations to develop, design, and manufacture innovative products with an eye toward the circular economy. With a people-first culture that cultivates individual growth, diversity, and collaboration, we unleash our collective strengths to forge a path to greater success for our company, people, and planet.

We are currently seeking a skilled Transaction Support Coordinator - Order Processing Expert to join our team. This role will be responsible for performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items.

Responsibilities:

1. Order Entry: The Transaction Support Coordinator - Order Processing Expert will ensure customer orders are encoded accurately and on-time, evaluating order quantity versus set minimum requirements.

2. Customer Incident Tracking: The successful candidate will process customer complaints such as invoice disputes, short deliveries, and/or returns to ensure timely and proper resolution for the customer, utilizing the TICS (Tracking Incident Complaint System).

3. New Item Creation: This role will facilitate the creation of new finished goods items and coordinate with cross-functional team members for timely completion of master data, ensuring the item flows through the system from customer order entry to final invoice.

4. Sample Requests: Based on quantity and product line, the Transaction Support Coordinator - Order Processing Expert will enter requests through the applicable channel, Sample Lab or Plant, ensuring timely production and shipment of samples to the requestor.

5. Quoting: The successful candidate will determine if requests are eligible for quoting and quantity meets MOQ (minimum order requirement), entering all product details, annual volume, applicable fees, MOQs, and any additional tooling required for accurate pricing levels through the Quote App.

6. Regulatory, Specs, and Drawing Requests: The Transaction Support Coordinator - Order Processing Expert will determine appropriate regulatory, specs, and drawings to retrieve and/or submit as requested by the customer.

7. ITrade: When required, the successful candidate will maintain and troubleshoot EDI (Electronic data interchange) connectivity with customers within the order to cash process, working to minimize repeatable errors by working with customer care and other areas as needed.

8. Customer Portal Maintenance: When required, this role will be the point of contact for assigned external customer and third-party online portals to provide accurate and up-to-date information to customers related to product inquiries, returns, credits, and general inquiries.

9. Global Data Synchronization Network: When required, the Transaction Support Coordinator - Order Processing Expert will work closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through the OneWorldSync Portal, performing new item upload and maintenance of existing items to meet GDSN requirements as outlined by existing and potential customers.

Additional Responsibilities:

The successful candidate may also be responsible for Order Acknowledgement, Order Status Communication, Demand Management and Control, Order Fulfillment Process Improvement, and Service Risks Mitigation, not to exceed 30% of the workload.

The salary for this role is estimated to be around $55,000 - $65,000 per year, depending on location and experience.

Qualifications:

The ideal candidate will have a Bachelor's Degree or Associate's Degree in Management, Sales, Marketing, or Supply Chain or a related field of study, with 1-2 years of experience in customer service in a fast-moving consumer or manufacturing environment. Strongly preferred experience working with ERP, Portals, and other Data Encoding and Interchange software, with proficiency in gathering, analyzing, and interpreting data, and proficiency in Microsoft Excel and related Office applications.

Competencies:

The successful candidate will have excellent communication skills-verbal and written, be independent in working effectively with little supervision, be self-starting, have excellent attention to details, and be comfortable working on repetitive tasks.

If you are a motivated and detail-oriented individual looking for a challenging role, we encourage you to apply for this Transaction Support Coordinator - Order Processing Expert position at Berry Global Inc.

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