Sales Support Specialist
3 weeks ago
About the Role
Berry Global Inc is seeking a highly organized and detail-oriented Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for performing transactional activities to support customer service, sales operations, and finance. This role will ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items.
Key Responsibilities
- Order Entry: Ensure customer orders are encoded accurately and on-time, evaluating order quantity versus set minimum requirements.
- Customer Incident Tracking: Process customer complaints, such as invoice disputes, short deliveries, and/or returns, to ensure timely and proper resolution.
- New Item Creation: Facilitate the creation of new finished goods items, coordinating with cross-functional team members for timely completion of master data.
- Sample Requests: Enter requests through applicable channels, ensuring timely production and shipment of samples to requestors.
- Quoting: Determine if requests are eligible for quoting, entering product details, annual volume, applicable fees, MOQs, and additional tooling required for accurate pricing levels.
- Regulatory, Specs, and Drawing Requests: Retrieve and/or submit regulatory, specs, and drawings as requested by customers.
- ITrade: Maintain and troubleshoot EDI connectivity with customers within the order-to-cash process, minimizing repeatable errors.
- Customer Portal Maintenance: Provide accurate and up-to-date information to customers through assigned external customer and third-party online portals.
- Global Data Synchronization Network: Work with product line management, marketing, sales, and customer care to maintain GDSN item attributes through OneWorldSync Portal.
Additional Responsibilities
Order Acknowledgement, Order Status Communication, Demand Management and Control, Order Fulfillment Process Improvement, and Service Risks Mitigation.
Performance Measures
- TICS Item Turnaround Time
- New Item Creation Turnaround Time
- Sample Request Turnaround Time
- Quoting Turnaround Time
- Order Entry Accuracy
Qualifications
Bachelor's Degree or Associate's Degree Preferred in Management, Sales, Marketing, or Supply Chain or related field of study
1-2 years' experience in customer service in a fast-moving consumer or manufacturing environment
Strongly preferred 1-2 years' experience working with ERP, Portals, and other Data Encoding and Interchange software
Proficiency in gathering, analyzing, and interpreting data
Proficient in Microsoft Excel and related Office applications
Effectively communicate with customers, both external and internal
Competencies
Excellent communication skills-verbal and written
Independent in working effectively with little supervision
Self-starting
Excellent attention to details
Comfortable working on repetitive tasks
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