Customer Success Finance Analyst

1 week ago


Chicago, Illinois, United States Mediaocean Full time
About the Role

Mediaocean is seeking a highly skilled Customer Success Finance Analyst to join our global team. As a key member of our Customer Success organization, you will play a critical role in delivering exceptional customer experiences and fostering long-term relationships with our clients.

Responsibilities
  • Develop a deep understanding of customer and corporate accounting workflows to provide expert guidance on current functionality and enhancements for Mediaocean financial platforms.
  • Collaborate with cross-functional teams to identify opportunities for added value and improve customer understanding of the value offered by Mediaocean software solutions.
  • Contribute to customer account planning by identifying opportunities for increased user adoption and determining targeted end-user adoption strategies.
  • Document and track feature requests, including detailed requirements and needs analysis, with an ability to negotiate and manage expectations.
  • Work closely with customers to configure environments for new implementations and existing platform migrations.
  • Prioritize and schedule work activities to ensure established targets are achieved and facilitate customer meetings.
Requirements
  • Educational or professional experience in accounting or financial management.
  • 2 years of experience in a customer-facing role or in advertising technology or Software as a Service (SaaS) experience a plus.
  • Proven ability to present and explain features and workflow.
  • Proficiency with Excel, PowerPoint, SharePoint, Salesforce, Zendesk, Jira, Smartsheet experience a plus.
  • Demonstrated excellence in verbal and written communication skills, including the ability to take the lead in conversations and negotiate through challenging situations.
About Mediaocean

Mediaocean is a leading provider of advertising technology and services, empowering brands and agencies to deliver impactful omnichannel marketing experiences. With a global presence and a commitment to innovation, Mediaocean offers a dynamic and supportive work environment that fosters growth and development.

We offer a competitive total compensation package, including 401(K) employer match and financial wellness seminars, as well as a comprehensive benefits program that includes medical, dental, and vision coverage, flexible time off, and professional development opportunities.



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