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Onsite Operations Manager

2 months ago

Atlanta, Georgia, United States Indeed Flex Full time
Main Responsibilities

As an Onsite Supervisor at Indeed Flex, you will be responsible for overseeing daily operations at a customer's facility, ensuring seamless service delivery with the support of an Onsite Manager. This role may involve working on a hub-managed account where recruiting occurs at the hub or client site.

Key Responsibilities:
  • Build and maintain strong relationships with customers at all levels, delivering exceptional customer service and resolving inquiries, concerns, and issues in a timely and professional manner.
  • Provide and analyze reports on Indeed Flex bookings and activities, supporting the implementation of new processes and procedures to drive business growth.
  • Facilitate new hire recruitment, orientations, and pre-training for Flexers to ensure a smooth transition to assignment.
  • Manage and oversee daily timekeeping processes, ensuring payroll and invoice accuracy.
  • Liaise between Indeed Flex's internal stakeholders and customers, working closely with clients and Flexers to resolve issues and improve overall service delivery.
  • Perform quality control functions, tracking Flexer attendance, productivity, and job performance to ensure high levels of customer satisfaction.
  • Maintain compliance with Indeed Flex operations, systems, and employee record requirements, adhering to customer agreements for background checks, drug screening, billing, and other terms.
  • Enter and maintain accurate and timely account and Flexer information in the operating system.
  • Support Indeed Flex Safety requirements and participate in customer safety programs, ensuring employees follow safety policies and PPE requirements.
  • Develop and implement employee programs and activities to improve key performance indicators (KPIs), such as absenteeism and turnover.
  • Communicate regularly on account status to the Indeed Flex leadership team.
  • Support the Onsite Manager in completing and facilitating quarterly partnership review meetings with customers and the Indeed Flex team.
Requirements

To succeed in this role, you will need:

  • A strong understanding of technology and its applications in a business setting, including Google Workplace, Slack, Salesforce, Excel, and other relevant tools.
  • Excellent customer service and technical support skills, with the ability to communicate effectively with diverse audiences via email, chat, and phone channels.
  • Strong organizational, time management, and prioritization skills, with the ability to manage workload and resolve issues with minimal supervision.
  • Working knowledge of Windows and Mac operating systems, as well as Android and Apple OS mobile operating platforms.
  • Exceptional written and verbal communication skills, with the ability to collaborate and support effectively with Flexers, clients, and internal teams.
  • A passion for technology enablement and delivering exceptional user experiences.
  • A curiosity to seek out new ways to utilize or improve technologies, systems, and processes to benefit the entire team.
  • Strong organizational, time management, and prioritization abilities.
  • An excellent customer service mindset, with the ability to deliver outstanding experiences even in challenging situations.
Benefits

As an Onsite Supervisor at Indeed Flex, you will enjoy a range of benefits, including:

  • A competitive salary of $48,000 to $62,000, depending on experience.
  • A performance-based bonus structure.
  • Medical, dental, vision, and 401(k) benefits.
  • Access to all company and employee benefits.
  • 25 days of paid time off (prorated) plus a birthday day off.
  • 8 public holidays.
  • Duvet days.
  • Laptop and WFH equipment.
  • Volunteer days.
  • STIPs (Short-Term Incentive Plan).
  • Regular team-building events.