Residential Installation Operations Director
2 weeks ago
About the Job
We are seeking an experienced Residential Installation Operations Director to join our team at Improveit Home Remodeling. As a key member of our leadership team, you will be responsible for driving customer satisfaction through installer engagement and business process improvement.
Responsibilities
- Recruit and select personnel for installer positions based on market needs and future growth.
- Hold installers accountable to established policies through inspections, scheduling, and capacity management.
- Analyze data to forecast resource needs and ensure efficient installation flow.
- Develop and implement process initiatives to improve efficiency and customer satisfaction.
- Identify and evaluate opportunities for improving the customer experience.
- Partner with the Director of Installation to implement system and process improvements.
- C coordinate closely with vendors to ensure product availability.
- Leverage data to monitor and recommend resource needs.
- Manage cross-functional issues and challenges.
- Mitigate customer escalations with urgency and determination.
- Manage the big picture, understanding complex downstream impacts and ensuring smooth delivery.
- Foster a team environment and customer-focused culture.
- Hold direct reports accountable for achieving results.
- Provide feedback and direction to promote employee development and engagement.
Requirements
- Leadership ability to influence others and make decisions.
- Goal-oriented focus on granular goals and results.
- Resource management skills to obtain and utilize equipment, facilities, and personnel.
- Accuracy in performing work thoroughly.
- Organized approach to tasks.
- Problem-solving skills to find solutions and deal proactively with work-related problems.
- Analytical skills to use critical thinking and reasoning.
- Management skills to organize and direct oneself.
- Professionalism in conduct and appearance.
- Effective verbal and written communication skills.
- Conflict resolution skills to deal with difficult situations.
- Accountability for actions and decisions.
What We Offer
- Competitive compensation package.
- Medical and dental insurance options.
- 401k retirement savings plan.
- Paid vacation and personal days.
- State-of-the-art technology.
- Growth-driven, entrepreneurial culture.
- Great work environment in new, high-end office space.
- Stability and backing of a 34-year-old company with an A+ BBB rating.
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