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Customer Service Project Lead
2 months ago
We are seeking a highly skilled and experienced Customer Service Project Lead to join our team at Legrand NA. As a key member of our Customer Service team, you will be responsible for leading customer-facing projects and ensuring seamless order management processes.
Key Responsibilities- Lead customer-facing projects from start to finish, ensuring timely and accurate order processing and delivery.
- Develop and maintain strong relationships with customers, understanding their needs and expectations.
- Collaborate with internal teams to ensure effective communication and issue resolution.
- Manage and analyze customer data to identify trends and areas for improvement.
- Develop and implement process improvements to enhance customer satisfaction and experience.
- 3-5 years of experience in customer service or project management, preferably in the lighting or electrical industry.
- Proven track record of leading projects and teams to achieve customer satisfaction and business goals.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Proficient in computer-based tools, including JD Edwards and MS Office Suite.
As a Customer Service Project Lead at Legrand NA, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
