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Medical Call Center Representative
1 month ago
Are you passionate about delivering exceptional customer service in a fast-paced environment? Do you have a strong background in healthcare and a knack for resolving complex issues? We're seeking a skilled Medical Call Center Representative to join our team at PSG Global Solutions Careers.
The OpportunityWe're a leading staffing and recruitment agency with a 20+ year history of excellence. Our client is a well-established company in the healthcare industry, and we're looking for a talented individual to fill a critical role.
Key Responsibilities- Provide top-notch customer service to patients and healthcare professionals
- Answer phone calls, respond to inquiries, and resolve issues in a timely and professional manner
- Connect with patients face-to-face to discuss insurance information and other healthcare-related topics
- Update patient demographic information and maintain accurate records
- Meet and exceed performance metrics and quotas
- Notate and analyze customer issues to identify trends and areas for improvement
- 1+ years of experience working in the healthcare industry
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and ability to multitask effectively
- Flexibility to adapt to changing priorities and deadlines
Our client is a respected leader in the healthcare industry, with a strong commitment to excellence and customer satisfaction. They offer a dynamic and supportive work environment, with opportunities for growth and development.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.