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Medical Call Center Representative

1 month ago


Sartell, Minnesota, United States PSG Global Solutions Careers Full time

Are you passionate about delivering exceptional customer service in a fast-paced environment? Do you have a strong background in healthcare and a knack for resolving complex issues? We're seeking a skilled Medical Call Center Representative to join our team at PSG Global Solutions Careers.

The Opportunity

We're a leading staffing and recruitment agency with a 20+ year history of excellence. Our client is a well-established company in the healthcare industry, and we're looking for a talented individual to fill a critical role.

Key Responsibilities
  • Provide top-notch customer service to patients and healthcare professionals
  • Answer phone calls, respond to inquiries, and resolve issues in a timely and professional manner
  • Connect with patients face-to-face to discuss insurance information and other healthcare-related topics
  • Update patient demographic information and maintain accurate records
  • Meet and exceed performance metrics and quotas
  • Notate and analyze customer issues to identify trends and areas for improvement
Requirements
  • 1+ years of experience working in the healthcare industry
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and ability to multitask effectively
  • Flexibility to adapt to changing priorities and deadlines
About Our Client

Our client is a respected leader in the healthcare industry, with a strong commitment to excellence and customer satisfaction. They offer a dynamic and supportive work environment, with opportunities for growth and development.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.