Member Experience Representative

1 week ago


Wexford, United States Goldfish Swim School Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Representative at Goldfish Swim School. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members and their families.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our members and their families, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage front desk tasks, including scheduling, registration, and payment processing.
  • Communication: Develop and maintain strong relationships with our members and their families, communicating effectively to ensure their needs are met.
  • Team Collaboration: Work closely with our swim instructors and other team members to ensure seamless delivery of our programs and services.
  • Administrative Tasks: Perform various administrative tasks, including data entry, filing, and maintaining accurate records.
Requirements
  • Customer Service Skills: Excellent customer service skills, with the ability to handle multiple inquiries and resolve issues in a professional manner.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with members, families, and team members.
  • Teamwork: Ability to work collaboratively as part of a team to achieve common goals.
  • Administrative Skills: Basic administrative skills, including data entry, filing, and record-keeping.
  • Swim Skills: Ability to swim and participate in water-based activities.
What We Offer
  • Competitive Pay: Competitive hourly rate of $19.00 per hour.
  • Flexible Scheduling: 5-8 hour shifts, with consistent scheduling to ensure work-life balance.
  • Training and Development: Comprehensive training program, including online and in-person training, to ensure success in the role.
  • Recognition and Rewards: Opportunities for recognition and rewards, including gift cards, swag, and team outings.
  • Supportive Team Environment: Collaborative and supportive team environment, with opportunities for growth and development.


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