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Customer Relations Representative
3 months ago
Dealership: L0288 Baierl Honda Customer Relations Rep Baierl Honda is looking for a Customer Relations Representative who thrives on providing an excellent customer experience. Do problem-solving skills come naturally to you? Are you confident enough to resolve customer complaints? Our target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities: Maintain a positive, empathetic, and professional attitude toward customers at all times. Respond promptly to customer inquiries. Communicate with customers through various channels. Acknowledge and resolve customer complaints. Keep records of customer interactions, transactions, comments, and complaints. Answer and route calls. Create appointments. Scan repair orders. Requirements: Ability to stay calm in stressful situations. Comfortable using computers. Excellent verbal, phone, written, and email communication skills. Experience working with customer support. At least 18 years of age. Valid license in the state of residence. We offer a comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include: We offer best in class industry benefits: Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Wellness Programs Vehicle Purchase Discounts We are an equal opportunity employer and a drug-free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. #J-18808-Ljbffr
