Customer Success Advocate
1 day ago
We are seeking an experienced Sr. Customer Success Manager to join our team at Lucid Software Inc., a leader in visual collaboration and innovation.
Lucid Software is the driving force behind visual collaboration, empowering teams to bring their ideas to life and achieve remarkable results. Our core values - innovation, passion, individual empowerment, initiative, and teamwork - serve as the foundation for our company culture. We foster a diverse and inclusive environment, where every employee feels valued and empowered to succeed.
We take pride in being a hybrid workplace that promotes a healthy work-life balance. Our employees have the flexibility to work remotely, from one of our offices, or a combination of both, depending on the needs of the role and team. This flexibility allows us to attract and retain top talent who share our passion for innovation and excellence.
In 2022, we were recognized as a Fortune Best Workplace in Technology and a Glassdoor Best Place to Work. These prestigious awards acknowledge our commitment to creating a positive and supportive work environment. Our customers, including Google, GE, and NBC Universal, appreciate our dedication to delivering exceptional value through our products.
As a Sr. Customer Success Manager, you will be part of a dynamic team that ensures our customers derive maximum value from our solutions. Your expertise and guidance will help customers integrate our product seamlessly into their workflows, driving impactful outcomes aligned with their goals.
Your key responsibilities will include:
- Developing a deep understanding of the Lucid Suite and demonstrating its potential to drive business success
- Crafting strategies to promote continuous adoption and usage of the Lucid Suite among our customers
- Buidling strong relationships with key contacts, navigating organizational structures to deepen partnerships and cultivate champions
- Collaborating with Professional Services to drive adoption and provide change management support
- Effectively managing a portfolio of accounts, prioritizing engagement based on customer needs
- Leading cross-functional initiatives to enhance the customer experience and drive satisfaction
To excel in this role, you will need:
- A Bachelor's degree with strong academic performance
- At least 4 years of experience in CX, Consulting, or similar customer-facing roles
- A technical background or strong technical aptitude, with a desire to become a Lucid Suite expert
- Excellent organizational skills, strong ability to manage multiple priorities effectively, and attention to detail
- Strong written and verbal communication skills, including the ability to deliver technical presentations to non-technical audiences
We offer a competitive salary of $95,000 per year, commensurate with your experience and qualifications. If you're passionate about customer success and driven to make a difference, apply now
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