Customer Service Representative

4 days ago


Raleigh, North Carolina, United States Americor Full time
About Americor

Americor is a Top Workplaces award-winning organization seeking a highly motivated Contact Center Representative (Intake Specialist) to join our team.

Compensation and Benefits

The compensation for this role includes an hourly rate of $18.00, with additional commission-based income potential. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, effective on the first day following 30 days of employment. Additionally, we provide a 401K plan and opportunities for career advancement.

Job Responsibilities

This role involves managing high volumes of inbound and outbound calls, evaluating prospective customers, and providing detailed information while meeting performance targets. Key responsibilities include:

  • Managing 300-500 inbound and outbound calls on high-volume days and 100-200 calls on quieter days, delivering exceptional customer service and ensuring each interaction is professional and memorable.
  • Evaluating and qualifying prospective customers for various financial programs, collecting and verifying client information.
  • Using prescribed scripts and training materials to handle objections, provide detailed information, and persuasively complete applications for clients.
  • Directing qualified clients to Debt/Loan Consultants with a detailed summary of their qualifications to ensure a smooth transition.
  • Maintaining accurate records of client interactions and application status, ensuring all information is up-to-date.
  • Setting and achieving performance targets, meeting defined benchmarks for success while fostering teamwork through active participation in team activities, competitions, and incentive programs.
Requirements

To be successful in this role, you will need:

  • At least 6 months of experience in a call center or a role involving handling high call volumes.
  • Working knowledge of Google Workspace or similar platforms.
  • Experience with a CRM for managing leads and documenting conversations.
  • Ability to commute daily to the Irvine, CA office (remote work is not an option).
  • Exceptional communication, organizational, and interpersonal skills.
  • Strong attention to detail and the ability to thrive in a fast-paced environment.
  • Demonstrates ability to set and achieve performance goals while maintaining a customer-first approach.
  • Adaptability to changing priorities and the ability to manage multiple tasks efficiently.
What We Offer

Americor offers a supportive team environment, paid training, ongoing training, and career advancement opportunities. Our company values adaptability, customer service, and teamwork, making it an ideal place for those who thrive in a dynamic and collaborative setting.



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