Sales and Customer Advocate Territory Manager

7 days ago

Raleigh, North Carolina, United States Soleo Health Inc Full time
Job Role

Soleo Health Inc is seeking a Sales and Customer Advocate Territory Manager to support our Raleigh, NC market area.

  • Key Responsibilities
  • Develop new accounts and services existing accounts, obtaining new business by planning and organizing daily work schedules to call on existing or potential referral sources or customers.
  • Educate patients and physician referral sources about the products and services offered by the Company.
  • Maintain frequent value-added contact with existing and new customers to introduce Company services, evaluate customer needs, and encourage patient loyalty.
  • Actively engage in continuous learning and be viewed as an industry expert and trusted advisor to patients and customers.
  • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommend changes in products, service, and policy by evaluating results and competitive developments.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses through the Company Field Automation System.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
  • Participate in community and professional organizations to increase company visibility and to achieve sales and profit goals.
  • Create a comprehensive personal results-driven strategy to meet or exceed established patient recruitment and retention goals.
  • Leverage understanding of the healthcare market and rely on interpersonal relationship-building skills to effectively recapture former patients and bring them back on service.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Analyze gross profit factors, market conditions, business volume and mix, competition, and operational cost requirements.
  • Negotiate contracts with referral sources, third-party payors, government agencies, and ensure effective service under corporate supervision.
  • Assist in the development of the annual marketing plan for Company.
  • Complete and submit required reports/documents in a timely manner.

Requirements

  • Bachelor's Degree or the equivalent industry experience.
  • Minimum of five (5) years of health care experience, including three (3) years in a sales or customer advocate role.
  • Broad knowledge of healthcare, specialty pharmacy, and infusion sales and customer service experience.
  • Driven to produce results, works independently, self-starter, team player, communicates effectively with internal team members, problem solver, and passion to make a difference.
  • Customer Service, Motivation for Sales, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships.

About Us

Soleo Health Inc is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care.

Our goal is to attract and retain the best and brightest as our employees are our greatest asset.

Experience the Soleo Health Difference.

Soleo's Core Values

  • Improve patients' lives every day.
  • Be passionate in everything you do.
  • Encourage unlimited ideas and creative thinking.
  • Make decisions as if you own the company.
  • Do the right thing.
  • Have fun.

Soleo Health Inc is committed to diversity, equity, and inclusion.

We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation.

We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive.

Our Commitment

Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health Inc is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees.

We do not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service, or other non-merit factors.

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