TAG Heuer Client Relations Expert
2 months ago
Retail Specialist
The Retail Specialist is dedicated to understanding client preferences and fostering strong relationships. This role requires in-depth knowledge of the luxury timepiece offerings, ensuring exceptional service while creating an inviting environment for customers. The Retail Specialist will be tasked with showcasing products, nurturing client connections, and keeping abreast of market developments.
Key Responsibilities
- Showcasing products to clients through engaging narratives and detailed specifications
- Establishing and nurturing client relationships utilizing a CRM system
- Enhancing product knowledge and staying informed about industry advancements
- Upholding professionalism and ethical standards
- Adhering to company policies and procedures
- Collaborating with team members to maximize sales opportunities
- Enhancing the overall client experience
- Utilizing company software and completing necessary administrative duties
- Managing client repairs and other assigned responsibilities
Physical Requirements
- Ability to stand for prolonged periods
- Occasional lifting of packages or boxes may be necessary
Work Environment
- Flexible scheduling to align with showroom operational hours
Qualifications and Skills
Education
- High School Diploma or equivalent
Experience
- At least 1 year of experience in retail sales
Skills and Competencies
- Exceptional storytelling skills
- Enthusiasm for luxury timepieces and jewelry
- Outstanding client service and sales abilities
- Strong interpersonal and communication skills
- Effective organizational skills
- Ability to work collaboratively and manage multiple tasks
- Proficient in Microsoft Office Suite
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