Customer Service Specialist

2 months ago

Fort Lauderdale, Florida, United States YMCA of South Florida Full time

The Customer Service Specialist plays a vital role in connecting with members and guests via phone, addressing their inquiries, and sharing information about membership options and programs. This position is essential in delivering outstanding service to all members and program participants, thereby enhancing member retention and sales efforts.

Key Responsibilities:

  • Foster positive relationships with members, consistently representing the values of the YMCA.
  • Coordinate tour appointments from membership inquiries and assist in converting these into new memberships.
  • Deliver exceptional service to members and program participants over the phone, aiding in member retention.
  • Assist all members, prospective members, and staff with professionalism and friendliness.
  • Provide accurate information regarding membership options and explain the benefits of YMCA programs.
  • Exhibit proficiency with the Daxko membership system, including enrollment, updates, cancellations, and processing payments for memberships, programs, childcare, camps, and child watch.
  • Adhere to membership policies and procedures, processing new memberships and registering members for various programs and services as necessary.
  • Address member needs promptly, involving appropriate personnel when necessary, and manage complaints with courtesy.
  • Understand the financial assistance process and accurately assess eligibility.
  • Conduct 30-50 outbound prospecting calls daily.
  • Support colleagues and other departments, taking on additional responsibilities as agreed upon with the supervisor.
  • Encourage member participation in programs and identify potential volunteers.
  • Engage enthusiastically with members by learning their names and showing interest in their YMCA activities.
  • Guide members along their journey from casual participation to committed involvement.
  • Ensure a highly satisfying member experience and promote engagement in programs.
  • Achieve performance metrics related to annual giving, major gifts, and endowment through storytelling and fundraising efforts.
  • Contribute innovative ideas to enhance membership operations.
  • Participate in the Annual Community Campaign.
  • Comply with all policies, guidelines, and best practices as directed by the YMCA of South Florida.
  • Maintain a flexible schedule based on operational hours, special events, and job requirements.
  • Exhibit strong time management skills, dedicating 100% of time to phone interactions while focusing on key performance indicators.
Position Requirements:
  • Outgoing personality with a passion for engaging with people.
  • Ability to remain calm in high-pressure situations.
  • High level of patience and adaptability in challenging conversations.
  • Strong desire to provide exceptional customer service.
Qualifications:
  • High School diploma or equivalent.
  • At least 1 year of experience in customer service or sales.
  • Ability to handle difficult member situations professionally and courteously, demonstrating excellent interpersonal skills.
  • Capable of working independently and collaboratively within a team.
  • Proficient in multitasking and meeting deadlines in a fast-paced environment.
  • Organized and detail-oriented.
  • Able to relate effectively to diverse community groups.
  • Demonstrates a strong commitment to serving others and community involvement.
  • Professional, goal-oriented, self-motivated, and positive attitude.
  • Problem-solving abilities.
  • Embraces and exemplifies YMCA core values: honesty, respect, caring, and responsibility.
  • Strong work ethic, excellent customer service skills, punctuality, and reliability.
  • Proficient in standard business software, including Microsoft Excel.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Able to respond effectively to safety and emergency situations.
  • Bi-lingual in English and Spanish is required.
  • Strong communication skills.
Certifications:
  • CPR/First Aid and AED certification required within 90 days of employment.
Employment Conditions:

All candidates must successfully complete a thorough Level II fingerprinting background screening and drug test as a condition of employment. The YMCA of South Florida is an Equal Opportunity employer, committed to preventing discrimination in the workplace based on race, color, religion, national origin, sexual orientation, political affiliation, age, or disability.

  • Customer Service Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States State of Florida Full time

    Job Summary:As a Customer Service Specialist with the State of Florida, you will play a vital role in providing exceptional service to job seekers and employers. Your primary responsibility will be to assist customers in registering for job assistance or benefits, interviewing clients for job assistance or benefits within a case management structure, and...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States The Hertz Corporation Full time

    Maintenance Support Specialist RoleThe Maintenance Support Specialist plays a vital role in the Division CBO, providing service and resolving computer-based and/or phone requests. This individual will assist the field in verifying preventative maintenance requests that are in need, collaborating with Customer Service to ensure seamless support.Key...

  • Customer Service Representative

    6 days ago

    Fort Lauderdale, Florida, United States Sherwin-Williams Full time

    Customer Service Specialist RoleThis position plays a vital role in the success of our retail stores. Customer Service Specialists work closely with customers to understand their needs, provide product information, and offer solutions. They are responsible for resolving customer concerns, ensuring maximum satisfaction, and maintaining product knowledge.The...

  • Customer Service Representative

    1 month ago

    Fort Lauderdale, Florida, United States FastSigns Full time

    Customer Service/Relationship Building SpecialistFastSigns is seeking a highly skilled Customer Service/Relationship Building Specialist to join our team. As a key member of our team, you will be responsible for building strong relationships with current and prospective customers, providing exceptional customer service, and driving sales growth.Key...

  • Customer Service Representative

    3 weeks ago

    Fort Lauderdale, Florida, United States FastSigns Full time

    Customer Service/Relationship Building SpecialistFastSigns is seeking a highly skilled Customer Service/Relationship Building Specialist to join our team. As a key member of our team, you will be responsible for building strong relationships with current and prospective customers, providing exceptional customer service, and driving sales growth.Key...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States The Hertz Corporation Full time

    Job SummaryThe Maintenance Support Specialist plays a crucial role in the Division CBO, providing service and resolving computer-based and/or phone requests. This individual will assist the field in verifying preventative maintenance requests that are in need, collaborating with Customer Service to ensure seamless support.Key ResponsibilitiesAssist the field...

  • Customer Service Representative

    3 weeks ago

    Fort Lauderdale, Florida, United States Hertz Full time

    Job Title: Customer Service AgentThe Maintenance Support Specialist plays a vital role in the Division CBO, providing exceptional service and resolving computer-based and phone requests. This individual will assist the field in verifying preventative maintenance requests, ensuring costs are within national rates, and creating service repair orders to...

  • Customer Experience Specialist

    3 weeks ago

    Fort Lauderdale, Florida, United States Tropic Ocean Airways Full time

    Job Title: Customer Experience SpecialistAt Tropic Ocean Airways, we are seeking a highly skilled and customer-focused Customer Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional guest experiences and ensuring that our customers have a memorable and enjoyable journey with...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States Sherwin-Williams Full time

    Job Title: Store Customer Service SpecialistJob Summary:We are seeking a highly motivated and customer-focused Store Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a high level of product...

  • Customer Support Specialist

    1 month ago

    Fort Lauderdale, Florida, United States PEDIATRIC EMERGENCY STANDARDS INC Full time

    {"h1": "Customer Support Specialist", "p": "We are seeking a highly motivated and customer-focused Support Specialist to join our dynamic team at Pediatric Emergency Standards Inc. As a Support Specialist, you will be the first point of contact for customers, addressing both technical and general inquiries through phone and email in a prompt and...

  • Store Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Store Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our retail team, you will be responsible for providing exceptional customer service, sales support, and ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide outstanding...

  • Customer Service Representative

    6 days ago

    Fort Lauderdale, Florida, United States Kids Hideout LLC Full time

    We are seeking a highly skilled Guest Experience Specialist to become a part of our team at Kids Hideout LLC. As a Guest Experience Specialist, your job is the most important at Kids Hideout as you will be the first and last face the families will see from check-in to check-out. You will be representing everything the company is, a friendly, respectful, and...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States Hertz Full time

    Job DescriptionThe Maintenance Support Specialist is a key member of the Hertz team, responsible for providing exceptional customer service and resolving maintenance requests in a timely and efficient manner. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Assist customers with...

  • Customer Service Representative

    6 days ago

    Fort Lauderdale, Florida, United States The Hertz Corporation Full time

    Key Responsibilities:The Maintenance Support Specialist plays a vital role in The Hertz Corporation, providing service and resolving computer-based and/or phone requests. This individual assists the field in verifying preventative maintenance requests that are in need, collaborating with Customer Service to ensure seamless support.Key Skills:Excellent...

  • Customer Service Representative

    2 weeks ago

    Fort Lauderdale, Florida, United States RemX Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at RemX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to and resolving customer inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, Florida, United States RemX Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at RemX. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and meeting performance goals.Key ResponsibilitiesRespond to and resolve customer inquiries and...

  • Customer Service Representative

    1 week ago

    Fort Lauderdale, Florida, United States Randstad US Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at Randstad US. As an Overnight Call Center Specialist, you will be responsible for providing exceptional customer service to BMW customers, answering incoming calls, and resolving issues in a timely and professional manner.Key Responsibilities:Answer and resolve customer...

  • Customer Service Representative

    4 weeks ago

    Fort Lauderdale, Florida, United States Hertz Full time

    About the RoleWe are seeking a highly skilled and motivated Maintenance Support Specialist to join our team at Hertz. As a key member of our Division CBO, you will play a critical role in providing exceptional service and resolving computer-based and phone requests.Key ResponsibilitiesAssist in verifying preventative maintenance requests, ensuring costs are...

  • Customer Service Representative

    5 days ago

    Fort Lauderdale, Florida, United States FastSigns Full time

    Key Responsibilities:As a Customer Service/Relationship Building Specialist at FastSigns, you will be the initial contact with current and prospective customers. You will learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders.Key Qualifications:2-3 years of customer service and sales experience preferredHigh school...

  • Customer Operations Specialist

    2 weeks ago

    Fort Lauderdale, Florida, United States Soligent Full time

    Job Title: Customer Operations SpecialistSoligent is a leading solar distributor in the Americas, committed to empowering homeowners and installers with innovative tools to transform the way the world produces energy. We're seeking a highly motivated Customer Operations Specialist to join our distribution team, driving positive change in the world while...