Product Development Coordinator/Customer Service Agent Bilingual Mandarin

2 weeks ago


Anaheim, California, United States Excelsior Nutrition Inc Full time
Job Description

Excelsior Nutrition Inc is seeking a highly skilled Product Development Coordinator/Customer Service Agent to join our team. As a key member of our team, you will be responsible for supporting the document issuing processes, creating Bill of Materials (BOM) in the system, updating formulations, Batch Production Record, Record Retention and Maintenance and Production Efficiency.

Key Responsibilities:
  • Monitor production cycle time and overall production processes to improve inventory and supply chain
  • Monitor quality issues, make schedules, and conduct root cause analysis for adjustments in production
  • Maintain efficient communication channels with customer Service, Production and Warehouse teams
  • Data entry and Creating BOM in system per work order, based on FPS
  • Process Batch Production Record, Review Production worksheets for accuracy and consistency against SFP prior to production
  • Maintain project evaluation files and reports that reflect the step-by-step process in projects
  • Document all new and revised product label proofs, and route them through R&D and Quality for final approval
  • Maintain final product change records in the Bill of Material and Production Record
  • Identify and assess customers needs to achieve customer satisfaction and act as liaison between customers and internal departments by forwarding questions and answers
  • Build sustainable relationships of trust through open and interactive communication
  • Understand how 4Excelsior completes orders from receipt of an order through to the shipment to the customer to be an effective part of the customer service team
  • Request packing lists, providing packing list/BOLs to warehouse
  • Ship retains samples to the appropriate people/department in a timely manner and keep log of quantities for invoicing
  • Follow SOPs while being flexible and adapting to requests and assignments from upper management
Requirements:
  • Bachelors or equivalent experience in a business-related field
  • Good written and verbal communication skills
  • Good organizational skills with a strong attention to detail
  • Ability to multi-task and prioritize responsibilities
  • Strong documentation practices and recording keeping skills
  • Ability to work both independently and in a team environment
  • Ability to maintain high level of confidentiality
  • Ability to work under pressure of deadlines
Additional Requirements:
  • Working knowledge of general computer operations and concepts
  • Advances knowledge in Microsoft excel; able to create spreadsheets and advanced formulas
  • Working knowledge of Microsoft Outlook, Word and Power Point
  • Preferred knowledge of ERP or other Manufacturing Inventory Software
  • Ability to type 40 wpm
  • Ability to sit for extended hours
  • Ability to view a computer screen and type for extended hours
  • Other physical requirements include moderate standing and occasional, squatting, bending and twisting
  • Ability to work some overtime as business needs require


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