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Service Advisor/Sales Representative

2 months ago

Pickerington Ohio, United States Boyd's Tire and Service Full time
About the Role

Boyd's Tire and Service is seeking a highly skilled and customer-focused Service Advisor/Sales Representative to join our team. As a Service Advisor/Sales Representative, you will play a critical role in providing exceptional customer service, promoting our products and services, and driving sales growth.

Key Responsibilities
  • Promptly greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services based on your knowledge and expertise, clearly communicating any additional recommendations from our Automotive Technicians to customers, so they can make informed decisions.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating a deep understanding of our products and associated service requirements.
  • Provide customers with accurate quotes, including cost and time of completion for approved services, and keep them updated throughout the day on the status of their services.
  • Follow proper procedures when cashing out customer tickets, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.
Benefits
  • Competitive bi-weekly pay
  • Tuition reimbursement
  • Paid vacation and sick time
  • 6 paid holidays
  • Medical, dental, and vision insurance (effective 1st of the month after hire)
  • Life insurance (company-paid)
  • 401(k) retirement savings plan with company match
  • Discounted services on personal and immediate family vehicles
  • Opportunity for advancement
Requirements
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess a valid driver's license or obtain one within 30 days of hire date.
  • Ability to work a minimum of five days, including Saturdays.