Automotive Sales and Service Representative
5 days ago
Job Summary:
Sun Auto Tire & Service is seeking a highly skilled and customer-focused Sales and Service Advisor to join our team. As a Sales and Service Advisor, you will be responsible for selling and promoting all products and services offered by our company, while providing exceptional customer service and ensuring customer satisfaction.
Key Responsibilities:
- Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
- Listen to and thoroughly document customers' concerns, inspect vehicle, and refer to service history to accurately identify and verify customers' service needs.
- Recommend services according to appropriate level of knowledge and clearly communicate any additional recommendations from the Automotive Technician to the customer.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
Benefits:
- Competitive bi-weekly pay
- Tuition reimbursement
- Paid vacation and sick time
- 6 paid holidays
- Medical, dental, and vision insurance (effective 1st of the month after hire)
- Life insurance (company-paid)
- 401(k) retirement savings plan with company match
- Discounted services on personal and immediate family vehicles
- Opportunity for advancement
Requirements:
- Prior experience as a Service Advisor is helpful but not required
- Professional appearance and proven ability to work in a process-driven environment
- Possess a valid driver's license or obtain a valid driver's license within 30 days of hire date
- Ability to work a minimum of five days, including Saturdays
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