Member Service Representative II

2 weeks ago


Pickerington, Ohio, United States KEMBA Financial Credit Union Full time
Job Summary

We are seeking a highly motivated and results-driven Member Service Representative II to join our team at KEMBA Financial Credit Union. As a key member of our sales and service team, you will be responsible for providing exceptional service to our members, recommending products and services that meet their financial needs, and resolving member issues in a timely and professional manner.

Key Responsibilities
  • Recommend products and services to members that meet their financial needs
  • Resolve member issues through effective listening, problem-solving, and solution-providing
  • Meet or exceed sales, service, and productivity goals established for this position
  • Answer and respond to member inquiries and questions
  • Perform file maintenance and account changes as necessary
Requirements
  • High school diploma or equivalent education or experience
  • One to two years of experience in a sales/customer service environment
  • Prior experience in a financial/banking institution preferred
  • Strong organizational skills and attention to detail
  • Must value a high degree of accuracy
  • Professional demeanor
  • Effective communication skills
  • Basic PC skills (Windows)
  • Assertive problem-solving skills
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear.



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