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Service Team Member

1 month ago

Cupertino, California, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and energetic Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for providing exceptional customer service, facilitating events, and maintaining a clean and organized store environment.

Key Responsibilities
  • Plan and coordinate events, including children's birthday parties and craft classes
  • Engage with clients of all ages, creating a fun and creative environment
  • Demonstrate and instruct party participants in craft projects, perform face painting and other activities
  • Facilitate and implement party add-ons, such as goody bags and balloons, to company standards
  • Communicate events with clients and store team members
  • Complete administrative tasks, including answering emails and making phone calls
  • Adjust plans and events based on client feedback and needs
  • Ensure client satisfaction for scheduled events
  • Uphold company cleanliness and safety standards
Requirements
  • Excellent people skills and ability to handle job stress
  • Experience working with children and children's events
  • Good communication skills, including written, verbal, and nonverbal communication
  • Organizational skills, interpersonal skills, and creative problem-solving skills
  • Retail and/or customer service experience required
Work Environment

Public retail store setting, climate-controlled environment, some stock rooms may not be climate-controlled, some outdoor work if assigned to retrieve shopping carts or while unloading trucks