Cupertino Main Team Lead
4 weeks ago
General Manager Job Summary
At Philz Coffee, we're building a culture and community that's bigger than just coffee. As a General Manager, you'll provide frontline leadership to our team members and be responsible for the financial health of our store.
Key Responsibilities:
- Provide leadership to team members by demonstrating a strong work ethic and a passion for delivering quality results.
- Recognize and develop future Philz leaders.
- Support our strategic initiatives by focusing on culture, community, and operations at your location.
- Create an employment experience that aligns with Philz and our Core Values by training and developing a top group of team members.
- Maximize the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions.
- Set goals and expectations for team members, align performance and incentives, manage performance issues, and hold team accountable for results.
Requirements:
- 3+ years of experience managing a fast-paced, high-volume, customer-service-oriented business preferably in a food service or retail setting.
- Proven experience in managing the financial health of a retail operation, including P&L oversight, driving revenue, and managing costs.
- Strong organizational and time management skills.
- A Food Manager certification or the ability to obtain one within the first 30 days of employment.
What We Offer:
- A competitive starting base hourly rate of $32.
- Eligibility to participate in a Philz Bonus Program that rewards team members based on exceptional individual and company performance.
- A comprehensive benefits package, including medical, dental, and vision insurance, company-paid basic life insurance, and more.
About Philz Coffee:
We're a company that's dedicated to bettering people's days and building community. If you're passionate about delivering exceptional customer service and creating a positive work environment, we'd love to hear from you.
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