Operations Director

3 weeks ago

Seattle, Washington, United States Pepper's Personal Assistants Full time

Job Title: Director of Operations

Job Summary:

We are seeking a highly skilled and experienced Director of Operations to join our team at Pepper's Personal Assistants. As a key member of our leadership team, you will be responsible for overseeing the efficient functioning of our personal assistant services, ensuring the delivery of top-notch service to our clients.

Key Responsibilities:

  • Leadership and Management: Provide strong leadership and effective management of teams, setting clear expectations and holding individuals accountable for their performance and contributions to organizational goals.
  • Hiring and Onboarding: Participate in the recruitment process for personal assistants, conducting interviews and making hiring decisions, and collaborate with HR and the Recruiter to ensure seamless onboarding and integration of new hires.
  • Employee Coaching and Development: Provide ongoing coaching, mentorship, and professional development opportunities to personal assistants, fostering a supportive and growth-oriented work environment to enhance team performance and individual career growth.
  • Performance Reviews: Conduct regular performance evaluations and provide constructive feedback to Lead PA's, setting clear performance goals and monitoring progress towards achieving operational targets.
  • Employee Satisfaction and Retention: Implement initiatives to promote employee satisfaction, engagement, and retention, addressing concerns and proactively identifying opportunities to enhance the overall employee experience.
  • General Business Management: Oversee day-to-day operational activities, including scheduling, resource allocation, and workflow management, ensuring compliance with company policies, procedures, and industry regulations.
  • Process Improvement: Continuously evaluate operational processes and identify opportunities for efficiency gains, implementing improvements to streamline workflows and optimize service delivery.
  • Client Relations: Collaborate with Client Services to manage relationships with clients, ensuring seamless service delivery, addressing client inquiries, and resolving issues promptly to maintain high levels of customer satisfaction.
  • Risk Management: Identify operational risks and develop strategies to mitigate them, ensuring adherence to health, safety, and security protocols to protect personnel and company assets.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or a related field; additional certifications or training in HR management is a plus.
  • 5+ years of experience in operations management, preferably in the service industry.
  • Proven track record in hiring, coaching, and developing teams.
  • Strong leadership and communication skills.
  • Excellent organizational and problem-solving abilities.
  • EOS experience.
  • Proficiency in Google Drive and project/operational management software (Slack, Trello, etc.).

Benefits:

  • W-2 employee.
  • Paid time off.
  • Paid sick leave.
  • Major Holidays off.
  • 401K matching.
  • Technology stipend.
  • Healthcare stipend.

Core Values:

We live by the principle of collective trust and respect, fostering an environment of Good Vibes Only, Trust that decisions are made in the best interest of the company, knowing that what is best for Pepper's is ultimately best for everyone. Respect the Vibe is about treating everyone with kindness and respect, ensuring a positive and supportive workplace. We encourage everyone to contribute creative ideas with a touch of Razzle Dazzle, making our team shine brighter together. As Guardians of Reputation, we are committed to maintaining and enhancing Pepper's good name.

We value a proactive and solution-oriented mindset, seizing the day and solving problems independently with a can-do attitude. We are Eager Beavers, always proactive, staying one step ahead and anticipating needs. Like Speed Racers, we get things done quickly, accurately, and efficiently. Boss Mode is about owning your work and its outcomes, while Promise Keeper emphasizes always following through on what you say you'll do.

We believe in continuous improvement and learning, being Feedback Fanatics who love feedback and use it to grow. We are Humble Heroes, confident yet always open to learning and improving. With Positivity Power, we keep a positive and constructive outlook, creating a Drama-Free Zone where professionalism prevails, and unnecessary conflict is avoided. As Change Champions, we embrace change and adapt in our dynamic environment.

Making things easier for everyone is at the heart of what we do, with Magical Communication being our secret to success, ensuring clear and concise communication. As Organized Ninjaneers, we stay organized and anticipate needs. We are Detail Detectives, paying attention to the little things that make a big difference. Being Rock-Solid Reliable means being the dependable person everyone can count on. Lastly, Flex Masters adapt and do whatever it takes to make things easy for everyone.

Salary: $110,000 DOE

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