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Customer Service Associate

2 months ago

Hopkins, Minnesota, United States Shaner Hotel Full time

About the Role:

Shaner Hotels is seeking a highly skilled and customer-focused Front Desk Agent to join our team at our Edina Residence Inn. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest complaints, and ensuring a smooth check-in and check-out process.

Key Responsibilities:

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints in a professional and courteous manner.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling, and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned.

Requirements:

  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.