Customer Service Representative

3 days ago


Port Angeles, Washington, United States First Fed Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at First Fed. This is an excellent opportunity to work in a dynamic contact center environment, providing exceptional customer service and support.

Key Responsibilities:
  • Resolve Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.
  • Meet Sales Goals: Identify opportunities to sell bank products and services, and make recommendations to customers.
  • Process Transactions: Process various customer transactions, including deposits, withdrawals, and transfers.
  • Provide Technical Support: Assist customers with technical issues related to bank services.

Requirements: High school diploma or equivalent, one year of customer service experience, and proficiency in computer software applications. Bilingual English and Spanish fluency preferred.

Salary: $18-$30.60 per hour, depending on level of experience and qualifications.



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