Customer Service Representative
6 days ago
**About Us**
First Fed, a local community bank, is on an exciting growth trajectory with 18 locations across Western Washington. We've been recognized as a Best Workplace by the Puget Sound Business Journal and a Top Corporate Philanthropist in 2023.
We're committed to serving our customers and communities throughout the PNW. Our team has volunteered over 25,000 hours in the past 5 years, and we've donated over $9 million to non-profit organizations through our foundations, sponsorships, and matched employee donations.
We welcome applicants from all backgrounds and offer a competitive $18-$30.60 per hour salary range for Level I Customer Service Specialists.
Job Summary:
- Provide exceptional customer service through multiple communication channels.
- Utilize every customer interaction to meet or exceed sales and referral goals.
- Process customer transactions timely and accurately.
Requirements:
- Minimum high school diploma or certified equivalency.
- Bilingual English and Spanish fluency preferred.
- CSS I typically requires one (1) year of customer service experience.
Benefits:
- Medical, dental, and vision insurance.
- Paid time off.
- Retirement plans (401k with company match and Employee Stock Ownership Plan).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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