Customer Service Professional

3 days ago


Port Orchard, Washington, United States Murray's Group - CARSTARFix Full time
Overview:
Murray's Group - CARSTAR/Fix is seeking a Customer Service Representative to build strong customer relationships and support administrative operations in a fast-paced, customer-focused environment.

Responsibilities:
• Greet customers warmly and assist with check-ins, authorizations, and vehicle condition forms.
• Provide updates on repair progress and explain processes, including insurance, payments, rentals, and timelines.
• Answer and direct calls professionally, schedule appointments and handle DRP assignments promptly.
• Create RO files, coordinate vehicle drop-offs, and manage related paperwork.
• Maintain a clean and organized reception area, front office, and kitchen.
• Manage office calendars, invoices, accounts receivable, and final billing preparations.
• Submit customer information for weekly service reviews and assist as needed in other areas.

Requirements:
• 2+ years of customer service experience, preferably in a retail setting.
• A high school diploma or GED is required; a college degree is preferred.
• Strong organizational, communication, and customer service skills with attention to detail.
• Experience in sales, call centers, or POS/management systems is a plus.

Benefits:
• Competitive pay: $20.00- $23.00 per hour
• Opportunities for growth within our team.
• Comprehensive benefits, including health, dental, and vision insurance, 401(k) with matching, paid time off, performance-based incentives, and employee discounts.

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