Facility Solutions Account Manager in Tulsa

2 days ago


Tulsa, Oklahoma, United States City Wide Facility Solutions Full time
Job Summary

City Wide Facility Solutions is seeking a highly skilled Facility Solutions Account Manager to join our team in Tulsa. As a key member of our team, you will be responsible for retaining and growing our client relationships, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Manage client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
  • Formulate and manage an effective service strategy and schedule tailored to each client.
  • Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
  • Manage independent contractor relationships, ensuring a standard of excellence in quality and client satisfaction.
  • Supervise and direct Night Compliance Operations Managers, ensuring the client's strategy is executed and all services are performed correctly.
  • Ensure adequate staffing needs to service clients, promote the sale of, procure, and monitor supplies for clients.
  • Effectively communicate all client issues with independent contractors and management, promptly addressing and resolving any client issues or problems that arise.
Requirements
  • 3+ years of experience in a client retention role, with success in goals and metrics that support upselling/cross-selling.
  • B2B experience, with a high school diploma required.
  • Excellent verbal and written communication skills, with proficiency in Microsoft Office and knowledge of CRM database.
  • Reliable transportation and ability to travel on a daily basis to local client locations.
Preferred Qualifications
  • 3-5+ years of sales and/or operations experience in building maintenance, facility management, or equivalent experience.
Benefits
  • $50K Base Salary + Commissions + Bonuses = OTE $75-$105K
  • Health insurance (75% covered by City Wide)
  • IRA - 100% match up to 3% of your salary, vested on Day 1
  • $25,000 Life insurance (with additional coverage available)
  • Paid time off
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Paid training
  • Flexible spending account
  • Mileage reimbursement up to $600/month


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