Facility Solutions Account Manager in Tulsa
2 days ago
City Wide Facility Solutions is seeking a highly skilled Facility Solutions Account Manager to join our team in Tulsa. As a key member of our team, you will be responsible for retaining and growing our client relationships, providing exceptional customer service, and driving business growth.
Key Responsibilities- Manage client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
- Manage independent contractor relationships, ensuring a standard of excellence in quality and client satisfaction.
- Supervise and direct Night Compliance Operations Managers, ensuring the client's strategy is executed and all services are performed correctly.
- Ensure adequate staffing needs to service clients, promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with independent contractors and management, promptly addressing and resolving any client issues or problems that arise.
- 3+ years of experience in a client retention role, with success in goals and metrics that support upselling/cross-selling.
- B2B experience, with a high school diploma required.
- Excellent verbal and written communication skills, with proficiency in Microsoft Office and knowledge of CRM database.
- Reliable transportation and ability to travel on a daily basis to local client locations.
- 3-5+ years of sales and/or operations experience in building maintenance, facility management, or equivalent experience.
- $50K Base Salary + Commissions + Bonuses = OTE $75-$105K
- Health insurance (75% covered by City Wide)
- IRA - 100% match up to 3% of your salary, vested on Day 1
- $25,000 Life insurance (with additional coverage available)
- Paid time off
- Dental insurance
- Vision insurance
- Disability insurance
- Paid training
- Flexible spending account
- Mileage reimbursement up to $600/month
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