Parts Advisor DARCARS of Rockville

1 week ago


Derwood, Maryland, United States DARCARS Automotive Group Full time

At DARCARS Automotive Group, we are seeking a highly skilled Parts Advisor to join our team. This is a unique opportunity for someone with little experience, or those that are experienced and seeking advancement.

The ideal candidate will have strong communication skills to explain parts information to customers and associates, as well as knowledge about automotive OEM parts.

This role requires the ability to lift 50 - 70lbs and be available to work on Saturdays. A high school degree or equivalent is required, and experience with Reynolds & Reynolds is preferred.

We offer a competitive salary range of $40,000-$60,000 per year, plus benefits including insurance, short-term and long-term disability plans, life insurance, PTO, and holidays.

Job Responsibilities:

  • Selling parts to customers over the counter, through the shop, on the phone, and/or online
  • Pulling purchased parts from stock
  • Determining availability and submitting emergency orders if requested by the customer or tech
  • Answering phone calls, providing price quotes and other information
  • Assisting outside sales reps with their orders
  • Setting up orders for daily shipment, delivery, or pick-up
  • Verifying WILL CALL and BACKORDER files weekly and returning to vendors or stocking those items not required
  • Soliciting assigned accounts by phone
  • Assisting Service Technicians in selecting parts needed for repairs in process
  • Notifying service desk and the customer that ordered parts have been received
  • Ensuring that before parts can be charged out, the technician presents a repair order
  • Displaying seasonal parts and accessories in an attractive manner
  • Keeping all bins, aisles, and storage areas clean, near, and clearly labeled
  • Being friendly, professional, and efficient when working with customers and co-workers
  • Providing the same high level of service to the other dealership departments, as is given to other customers
  • Issuing credit slips for parts returned, ensuring that the original invoice or its number is available so that purchase and pricing can be verified
  • Keeping front and rear counters clean and uncluttered
  • Advising the Parts Manager when areas of the department are not in satisfactory condition
  • Keeping current on new products and product updates
  • Participating in available training programs

Qualifications & Requirements:

  • High School degree or equivalent
  • Strong communication skills to explain parts information to customers and associates
  • Knowledgeable about automotive OEM parts
  • Experience with Reynolds & Reynolds preferred
  • Ability to lift 50-70lbs
  • Availability to work on Saturdays
  • Must be at least eighteen years of age
  • Must have a valid driver license
  • Must be able to pass pre-employment screening (background)


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