Housekeeping Attendant

2 weeks ago


Bethlehem, Pennsylvania, United States windcreek Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Wind Creek. As a Housekeeping Attendant, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms, providing exceptional customer service, and working collaboratively with our front desk staff.

Key Responsibilities
  • Arrive on time and be properly attired in uniform
  • Ensure all necessary cleaning supplies are available before starting your shift
  • Clean hotel rooms to the highest standards, adhering to our Housekeeping department's SOPs
  • Provide outstanding service to guests, responding to their inquiries and requests in a timely and professional manner
  • Report any maintenance issues or concerns to the relevant departments
  • Work closely with front desk staff to accurately reflect room status
  • Perform tasks with attention to detail, speed, and accuracy
  • Make progress on multiple assignments under time constraints
  • Remain calm and composed in stressful situations, using good judgment to resolve problems
  • Complete all paperwork in accordance with Pennsylvania Gaming Control Board and Wind Creek standards
  • Properly use equipment and tools to complete assigned tasks, adhering to company safety standards
  • Develop a working knowledge of PGCB rules, regulations, and internal controls applicable to your position
  • Read and understand the Wind Creek Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors and/or intoxicated persons
  • Provide exceptional customer service to internal and external customers, adhering to Wind Creek's customer service standards
  • Adhere to and comply with departmental and overall property policies and procedures
  • Perform any other related duties as assigned
Requirements
  • 18 years of age, proof of authorization/eligibility to work in the United States
  • Ability to communicate effectively in English, both orally and in writing
  • Interpersonal skills, with a focus on guest needs, to deal effectively with all business contacts
  • Maintain a professional, neat, and well-groomed appearance, adhering to Wind Creek's appearance standards
  • Maintain consistent adherence to Wind Creek's Customer Service Standards
  • Ability to work varied shifts, including weekends and holidays
  • Minimum 6 months experience in cleaning, janitorial, or housekeeping duties preferred
  • Ability to stand and walk for extended periods, endure various physical movements, and maintain physical stamina and proper mental attitude to work under pressure effectively
  • Ability to operate a commercial vacuum cleaner
  • Ability to communicate on a two-way radio and telephone
  • Ability to follow directions with minimal supervision
  • Physical ability to access all areas of the property
  • Ability to withstand prolonged standing, stretching, bending, and kneeling without restriction
  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts
  • Ability to lift or carry a minimum of 50 pounds, unassisted, in the performance of specific tasks assigned
  • Ability to work with others, communicate well, receive direction, and review your own work
  • Ability to address stressful situations with clients with dignity and the utmost tact and politeness
  • Ability to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license if required


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