Field Service Technician

3 weeks ago

Shelton, Connecticut, United States RANPAK Full time
Job Summary

Ranpak is a leading provider of sustainable packaging solutions, and we are seeking a highly skilled Field Service Technician - Automation to join our team. As a Field Service Technician - Automation, you will be responsible for installing, commissioning, maintaining, and repairing Ranpak Automation equipment at customer locations, ensuring maximum machine uptime and customer satisfaction.

Key Responsibilities
  • Install, commission, maintain, and repair Ranpak Automation equipment at customer locations
  • Support the Ranpak Tech Support Hotline when necessary
  • Prioritize working safely at all times and abide by any specific customer requirements
  • Write detailed and accurate field service reports
  • Submit field service reports and expenses in a timely manner
  • Maintain communication with customers and Ranpak personnel about job progress
  • Build and maintain professional relationships with customers
  • Keep tools and equipment in good condition
  • Ensure a clean and tidy machine/working place when leaving customer locations
Requirements
  • Formal electrical/mechanical training from a university or technical school is preferred, or 4 years' experience with industrial automation maintenance & troubleshooting
  • Ability to travel within North America on short notice, with up to 50-70% travel expected
  • Strong mechanical/electronic skills to analyze and resolve problems of complex machinery
  • Able to understand and work with PLCs of different vendors (e.g. Siemens, Beckhoff, etc.)
  • Logical and solution-oriented thinking
  • Self-motivated, aspiring to improve technical knowledge and keep skills sharp
  • Ability to read blueprints, schematics, and technical drawings
  • Good verbal and written communication
  • Experience with SAP or similar ERP systems
  • Highly focused on customer service and exceeding client expectations
  • Above-average use of computer applications like MS Office
  • Flexible working hours to meet customer needs, including occasional weekend and off-shift hours
EOE Statement

Ranpak is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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