Field Service Technician

7 days ago


Shelton, Connecticut, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and exceptional customer experiences. Our mission is to empower people to explore the world without limits, while protecting the environment for future generations.

Job Summary

We are seeking a highly skilled and motivated Field Service Technician to join our team at Rivian. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of technical expertise in our service centers.

Responsibilities
  • Provide technical support and assistance to customers and internal teams
  • Diagnose and repair complex vehicle issues, ensuring high-quality work and efficiency
  • Collaborate with cross-functional teams to resolve technical issues and improve service processes
  • Stay up-to-date with technical skills and training to maintain expertise in electric vehicle repair
  • Conduct road tests to ensure quality of repairs and provide feedback to improve service processes
  • Perform administrative tasks, such as expense reporting and documentation
  • Work in a fast-paced, dynamic environment with a focus on customer satisfaction and continuous improvement
Requirements
  • High school diploma or equivalent required; automotive repair school degree preferred
  • 5+ years of experience in a traditional automotive repair shop or similar environment
  • Proficient in using hand tools and power tools, as well as navigating a laptop or computer in a Windows or Mac environment
  • Basic knowledge of diagnosis and workflows, as well as electrical schematics and high-voltage/low-voltage electricity
  • Ability to read and speak fluent English, with strong communication and interpersonal skills
  • Valid driver's license and clean driving record required
What We Offer

Rivian provides a competitive salary range of $30-$50 hourly, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, and a 401(k) matching program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about electric vehicles, customer service, and technical expertise, we encourage you to apply for this exciting opportunity to join our team at Rivian.



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