Lead Systems Administrator

2 weeks ago

Washington, Washington, D.C., United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech International Corporation is seeking a highly skilled and motivated Lead Systems Administrator to join our team in Washington, DC. As a key member of our IT team, you will be responsible for providing Tier II IT Systems support on a wide range of technologies, including VMware vCenter, Horizon View, Site Recovery Manager, and more.

Key Responsibilities:
  • Diagnose and resolve performance, security, and technical challenges related to various IT platforms.
  • Manage and enhance the experiences of VIP customers.
  • Resolve issues and concerns raised by VIP customers.
  • Monitor and analyze VIP customer feedback to identify areas for improvement.
  • Train and mentor staff on VIP service standards and best practices.
  • Prepare and present reports on VIP service performance and metrics.
  • Ensure compliance with program/customer policies and procedures.
  • Write Standard Operating Procedures (SOPs) to accomplish recurring tasks.
  • Participate in processes throughout all phases of the ITIL Service Lifecycle.
  • Provide direction and guidance to less-experienced Systems Administrators.
  • Investigate and resolve operational problems in conjunction with other engineering and technical personnel.
Requirements:
  • Bachelor's degree and 7+ years of related experience.
  • DoD 8570 IAT Level II Certification required.
  • DoD 8570 Computing Environment Certification required within 6 months of hire.
  • Experience with Microsoft Windows 2008/2012/2016/2019 Servers, Microsoft Windows 10, and administering Microsoft Exchange, Active Directory, and workstation and server hardware.
  • Strong attention to detail and organizational skills.
  • Strong communication, critical thinking, and problem-solving management skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Experience using a Service Desk ticketing system, such as ServiceNow.
  • Strong leadership and team management skills.
Preferred Qualifications:
  • Working knowledge of Microsoft Windows systems, including DNS, Group Policy, and PKI.
  • Working knowledge of applying security best practices from DISA and/or vendors.
  • Basic networking.
  • ITIL Foundations certification.
  • Proven experience in managing VIP services or high-profile clients.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proactive and customer-focused mindset.
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
Security Clearance Requirements:
  • US Citizenship required and active TS/SCI clearance adjudicated within the last 6 years.
  • Candidate must be open to random poly.
Physical Requirements:
  • Must be able to remain in a stationary position 50%.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.
  • The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.

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