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Virtual Customer Service Specialist

2 months ago

Milwaukee, Wisconsin, United States Exit Experts Full time
Job Overview

About Exit Experts:
Exit Experts is a dynamic organization focused on enhancing customer interactions and elevating service standards through innovative communication solutions. Our commitment to delivering exceptional customer experiences is bolstered by our remote work model, enabling us to access a diverse global talent pool.

The Role:
As a Remote Contact Center Representative, you will be integral to our mission of driving customer acquisition and boosting revenue. This entry-level position is crucial to our customer service and sales efforts, allowing you to engage directly with clients and address their concerns with care and efficiency.

Key Responsibilities:
  • Manage customer inquiries, complaints, and billing issues with utmost professionalism and courtesy.
  • Provide assistance and solutions to customers in line with company policies.
  • Aim to achieve and surpass call center performance metrics while ensuring consistent, high-quality customer service.
  • Conduct outbound calls to follow up with customers, share information about our offerings, and maintain accurate records of all interactions in our database.
  • Continuously enhance your understanding of the services and products offered by Exit Experts.
Qualifications:
  • High school diploma or equivalent.
  • Strong verbal and written communication skills in English.
  • Proficient in computer applications, particularly Microsoft Office Suite.
  • Able to thrive in a fast-paced and demanding environment.
  • Prior experience in customer service is advantageous but not mandatory.
Preferred Skills:
  • Familiarity with CRM software.
  • Ability to communicate in multiple languages.
  • A dedicated and quiet workspace.
  • Willingness to work flexible shifts.
  • A personable demeanor with the ability to quickly establish rapport with customers.

Note: Candidates must be residents of the United States.


This position is entirely remote.