Store Leadership Position

2 weeks ago


Marquand, Missouri, United States Madewell (Fairtrade Line) Full time
About the Role

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Madewell (Fairtrade Line). As a key member of our leadership team, you will be responsible for supporting a profitable business by creating genuine connections with customers, fostering customer loyalty, and driving strong community engagement.

Key Responsibilities
  • Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
  • Observe sales floor performance and assist in making connections or sales as needed.
  • Lead fit sessions to enhance product knowledge and fuel a style obsession.
  • Help sales associates make the most of each customer interaction by sharing specific actions to improve outcomes.
  • Ensure the team is always on track to meet goals and exceed customer expectations.
  • Own the sales floor and ensure that the right people are in the right place at the right time.
  • Be ready to step in for another manager as needed.
  • Plan and execute local events that tie to the community and fuel incremental traffic and sales.
  • Act in a manner that aligns with our values.
About You

We are looking for someone who:

  • Loves our brand, customers, and teams.
  • Has a great fashion aesthetic and is plugged in to what's happening in the industry and community.
  • Has a track record of setting and achieving goals.
  • Is energized by change and can shift gears quickly.
  • Can make smart decisions by actively listening, understanding data, and looking beyond the obvious.
  • Has a high school diploma or equivalent combination of education and experience.
  • Has 2 or more years of experience with similar scope, specialty retail preferred.
  • Can communicate effectively and confidently.
  • Can process information and operate store systems accurately.
  • Is available when we are busy, including nights, weekends, and holidays.
  • Is adept with technology and apps and familiar with industry-related blogs and feeds.
  • Can bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds.
  • Can regularly move around all store areas and be accessible to customers.
Perks

We offer a competitive base pay and bonus programs, flexible days and hours, amazing merchandise discounts, 24/7 free confidential help with a variety of personal and work concerns, personal and professional development, giving back opportunities, and a comprehensive benefits package.



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