Durable Medical Equipment Field Service Representative

1 month ago

Kirkland, Washington, United States DJO Global Full time
Job Title:

Field Service Representative - Orthopedic

Job Summary:

We are seeking a highly skilled and dedicated Field Service Representative to join our team in Kirkland, WA. As a Field Service Representative, you will play a critical role in providing exceptional customer service to patients, physicians, and other healthcare professionals. Your primary responsibility will be to educate and train customers on the proper use and care of orthopedic soft goods, functional bracing, and bone growth stimulators.

Key Responsibilities:
  • Provide routine customer service to patients, physicians, and other healthcare professionals.
  • Perform inventory management and participate in required audits.
  • Verify patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
  • Serve as a liaison between the customer, Enovis, and the Sales Team.
  • Adhere to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.
Requirements:
  • A minimum of 2 years' experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience.
  • Bachelor's Degree in a related field.
  • Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
  • Must possess a valid Driver's License and current automobile insurance.
Preferred Qualifications:
  • Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
Work Environment:

This role involves frequent travel to various locations, including physician's offices, hospitals, and clinics. The successful candidate must be able to lift and/or move up to 20 pounds and be willing to work in a fast-paced environment.

About Enovis:

Enovis Corporation is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. We are committed to creating a culture of continuous improvement, global talent, and innovation that fuels active lifestyles in orthopedics and beyond.

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