Patient Services Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Patient Services Representative to join our team at EvergreenHealth. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and families.
Key Responsibilities- Coordinate patient scheduling, including creating and managing appointments, rescheduling, and cancelling appointments as needed.
- Provide excellent customer service to patients and families, responding to their inquiries and concerns in a timely and professional manner.
- Manage patient registration and insurance verification, ensuring accurate and up-to-date information is maintained.
- Market the benefits of our patient portal and assist patients with enrollment.
- Manage multi-line telephone system, responding to incoming and outgoing calls in a timely and professional manner.
- Identify and direct patients with emergent or urgent symptoms to appropriate clinical staff for screening and coordination of care.
- Manage messages and work queues, ensuring prompt and accurate communication with patients and clinical staff.
- Prepare and send letters, portal messages, or phone calls to communicate important information and patient outreach.
- High school diploma or equivalent required.
- 1 year of experience in a customer service role or similar administrative position.
- Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions.
- Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients.
- Strong written communication skills, including ability to spell accurately and write legibly.
- Ability to work independently, show initiative, and work productively within a team environment.
- Actively listen to and validate patient conversations, employing de-escalating techniques as appropriate.
- Ability to prioritize multiple tasks and access, analyze, and apply concepts associated with protocols, policy, and guidelines.
- Keyboarding skills and working knowledge of Windows-based software systems.
- Previous experience in a medical reception or similar administrative role or experience providing direct clinical patient care.
- Knowledge of basic medical terminology and common medications.
- Knowledge and experience accessing and verifying insurance coverage, including experience using Real Time Eligibility (RTE) and Payer/Insurance Portals.
- Electronic Medical Record (EMR) experience, preferably Cerner or Epic.
- Familiarity with HIPAA and other health industry compliance standards.
At EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
- Medical, vision, and dental insurance.
- On-demand virtual healthcare.
- Health Savings Account.
- Flexible Spending Account.
- Life and disability insurance.
- Retirement plans (457(b) and 401(a) with employer contribution).
- Tuition assistance for undergraduate and graduate degrees.
- Federal Public Service Loan Forgiveness program.
- Paid Time Off/Vacation.
- Extended Illness Bank/Sick Leave.
- Paid holidays.
- Voluntary hospital indemnity insurance.
- Voluntary identity theft protection.
- Voluntary legal insurance.
- Pay in lieu of benefits premium program.
- Free parking.
- Commuter benefits.
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