Customer Service Team Lead

1 day ago

Appleton, Wisconsin, United States Fleet Farm Full time
Customer Service Team Lead

Fleet Farm is seeking a highly motivated and experienced Customer Service Team Lead to oversee the Front End operations, including Customer Service, Cashier activities, cart retrieval, and front-end housekeeping.

Key Responsibilities:
  • Set, lead, and coach Best in Class expectations for customer service
  • Conduct daily cashier observations to ensure consistency and efficiency of customer service processes
  • Be on the move, checking with Cashiers to see if they're experiencing any challenges and provide assistance to keep the lines moving
  • Manage the customer service desk and cash office operations
  • Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store orders
  • Responsible for customer service supply ordering and inventory
  • Ensure cash register lanes never get more than 3 customers
  • Ensure timely retrieval of shopping carts
  • Ensure that restrooms and customer service areas are properly maintained
  • Act as a final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guidelines
  • Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives
Requirements and Education:
  • High School Diploma or GED preferred
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays is required
  • 2 years of retail management or supervisory experience preferred
  • Proven ability to lead, coach, and build relationships in a fast-changing environment
  • Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members
  • Demonstrated ability to act decisively and implement solutions
  • Demonstrated ability to multi-task; ability to respond flexibly in a quick-changing environment
  • Be comfortable communicating and conducting training

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state, or local law.

Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

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