Team Lead

3 weeks ago

Appleton, Wisconsin, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional customer service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing customer service and resolving member complaints
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Encourage membership renewals and participate in sales and marketing events
  • Complete and maintain marketing recaps and other required documentation
  • Strive to meet membership goals and promote the value of Sam's Club products and services
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions and locate merchandise
  • Provide guidance and support to members regarding self-service technology
  • Assist members with transactions utilizing registers or self-checkout area
  • Ensure club pick up orders are filled
  • Oversee assigned area of responsibility by handling claims and returns
  • Zoning the area and arranging and organizing merchandise
  • Identify shrink and damages and organize and maintain availability of carts/flatbeds
  • Assist members with transporting items and utilize cart retrieval equipment according to company policies and procedures
  • Maintain parking lot cleanliness
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Provide funds for proper register operation and create and interpret financial analysis reports
  • Assist with accounting-related investigations and prepare daily deposits
  • Prepare and oversee Cash Fund Transfers and investigate overages and shortages in cash register drawers and accounting office
  • Maintain confidentiality and accuracy of financial and personal information
  • Develop, communicate, and implement processes and practices to meet business needs
  • Collaborate with managers, co-workers, customers, and other business partners
  • Analyze and apply information from multiple sources and monitor progress and results
  • Identify and address improvement opportunities
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Explain, guide, and demonstrate how to apply these in executing business processes and practices
  • Implement related action plans and use the Open Door Policy
  • Assist management with correcting ethical and compliance issues and problems
  • Lead and participate in teams by using and sharing resources, information, and tools
  • Determine customer needs and business priorities and coordinate and execute work assignments
  • Provide advice, feedback, and support to ensure timelines and work quality are achieved
  • Model and help others with how to adapt to change or new challenges
Benefits

We offer a competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements

To be successful in this role, you will need:

  • 6 months retail experience, including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications

We are looking for candidates with:

  • Leading a front-end team experience
  • Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
Primary Location

1000 N Westhill Blvd, Appleton, WI, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them.

We believe in understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.

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