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Front Desk Associate

2 months ago

Bloomington MN, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Associate to join our team at JW Marriott Minneapolis Mall of America. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Assign rooms to guests based on their preferences and availability
  • Pre-register designated guests and prepare key packets
  • Coordinate check-in and pre-registration procedures for arriving groups
  • Review and track room changes, communicating status to staff as needed
  • Confirm reservations and cancellations
  • Review out-of-order rooms daily and ensure rates match market codes
  • Verify and adjust billing for guests
  • File guest paperwork and documentation
  • Set up and process guest check-ins and check-outs
  • Activate room keys and secure valid payment
  • Identify over-commitments and perform duplicate reservation checks
  • Run daily reports and follow up with guests to ensure their requests or problems have been met
Requirements
  • High school diploma or equivalent required
  • Less than 1 year of related work experience preferred
  • No supervisory experience required
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
  • Ability to work a variety of shifts, including evenings and weekends
About Marriott International

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in providing opportunities for growth and development to our associates, and we are committed to non-discrimination on any protected basis.

We are proud to welcome you to explore a career with Marriott International, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.