Front Desk Operations Manager

1 week ago


Bloomington, Illinois, United States B. F. Saul Company Hospitality Group Full time
Job Title: Front Desk Operations Manager

B. F. Saul Company Hospitality Group is a leading provider of hospitality services in the Washington, D.C. area, with a portfolio of over 20 business class hotels. We are seeking a highly skilled Front Desk Operations Manager to join our team.

Key Responsibilities:
  • Ensure outstanding guest service and effective operations of the front desk
  • Use leadership skills to drive revenue, maximize profit, and ensure quality
  • Manage assigned staff to ensure guest satisfaction, positive team member relations, and achievement of overall financial results
Requirements:
  • High school diploma or GED required, college degree or equivalent experience preferred
  • 2+ years of customer service and 1+ years supervisory/management experience desired
  • Must be detail-oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests
Physical Demands:
  • Ability to lift, push, and pull up to 75 pounds on an occasional basis

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled.



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